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The TruckTech+ Service Management platform, powered by Decisiv, provides Tate and service staff members at Papé Kenworth and other Kenworth dealerships detailed chassis information, parts catalogs, service bulletins, plus warranty and repair histories to help them more quickly and efficiently diagnose, estimate and complete service work.
Tate said by examining the truck’s service records, he could see that the fuel system was just about due for its next scheduled service. Brian Tate, Kenworth TruckTech+ Service Management program coordinator for Papé Kenworth, monitored the situation and as the number of email alerts increased, he contacted Laughlin and discussed options. When one of the company’s Kenworth T680s was traveling under load in Canada in late March and early April, the system began alerting the company and the local Papé Kenworth dealer through email notifications about a potential fuel pressure issue. That can have a big impact on their paycheck and their satisfaction.”
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“That way our drivers can continue on their way quickly. “Since TruckTech+ notifies us of potential issues as they unfold, we can plan any necessary maintenance around our drivers’ schedules and maximizes uptime,” Taylor said.
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Phil Taylor, vice president of maintenance for Central Oregon Truck Company, said the company and its drivers also greatly value the impact Kenworth TruckTech+ has had on driver productivity and performance. “If the deliveries are late, our customers may be facing huge penalties for holding up the projects.” “Being on time with deliveries in the construction and building industry is crucial because contractors may be relying on shipments to arrive at certain times at their delivery points so that projects stay on schedule,” Laughlin said. hauls loads for major manufacturers of building materials in the lower 48 states and Canada. Company and dealer technicians and managers can view that information through the PACCAR Solutions web portal to help them determine how or when a specific issue should be addressed.īut perhaps more important than the potential savings of time and money, Laughlin said the company maintains its reputation for on-time delivery performance, which is top priority for company managers, drivers and dispatchers. Kenworth TruckTech+ transmits vehicle diagnostics 24/7 to the fleet’s maintenance facility at its headquarters in Redmond, Oregon, and to Papé Kenworth. With the data TruckTech+ collects, our dispatchers work with Papé Kenworth to produce solutions that may allow us to complete shipments, and schedule the servicing for when the driver returns to home base, or somewhere along the way when the driver is off-duty,” Laughlin noted.
“Kenworth TruckTech+ Remote Diagnostics increases our uptime by helping to pinpoint and handle service needs faster. “That greater visibility can help us maintain uptime, saving us potential revenue losses of upwards of $1,000 per day, when we have an incident or when a dash lamp is illuminated on one of our trucks,” said Josh Laughlin, maintenance specialist at Central Oregon Truck Co., which operates 242 T680s. But with a Kenworth Class 8 truck equipped with Kenworth TruckTech+ Remote Diagnostics, the technician may be able to skip those diagnostic tests and start work immediately on solutions, by relying instead on real-time diagnostic data from the truck’s engine control module. When drivers bring their trucks for servicing at the local Kenworth dealership, a service technician may run a single diagnostic test, or a battery of tests, to determine a single root cause.